*** FREE SHIPPING MEANS THE LIAISON PICKS UP ORDERS AND DROPS THEM OFF TO YOUR UNIT*** See below for more information.
SHIPPING: In an effort to keep costs down, and because we're located close to the base we don't want to add the additional cost of shipping to each order. Esty provides limited options when setting up shipping, so we have had to set the global setting to "Free Shipping" to achieve our goal. This means if you select "Free Shipping" your order will be picked up by the liaison and brought back to the base where you can pick up your order. Or you can contact us and pick up your order in person. YOUR ORDER WILL NOT BE SENT TO YOUR HOUSE UNLESS YOU PAY FOR SHIPPING. Items that you want to be sent to an APO/personal address must have shipping paid for through the website. Go to the shipping drop down and choose the type of shipping you want to use. Please contact us if you have any questions. Or we can send you a PayPal request to cover shipping.
UNIT PICKUP: The FREE Liaison pick-up is ONLY for items being picked up by the liaison and brought back to the base, where you can pick up your order in person. Pickups at the unit are on the close of business on the last duty day between 0930-1400, at the Command Family Readiness Representative Office. If you are not in uniform please bring ID. Note about checkout: At checkout you will be required to add a personal shipping address, even if you plan on picking up at the unit. If you choose the FREE SHIPPING option at checkout your item WILL be sent to the unit.
Your order will be ready two weeks from the week you ordered it. For example: If you order during the 1st week of the month, your pick up at the unit will be the 3rd week of the month on the scheduled pickup day.
SHIP TO HOME: All other orders must pay for shipping. Please contact us (by clicking the Ask A Question button) for more details before ordering if you need your order shipped to home.
In an effort to keep costs down, and because we're located close to Fort Carson, we don't want to add the additional cost of shipping to every order. This means if you select a "Free Shipping" option you must either pick-up your order in person, or have the liaison pick up your order and bring it back to the base where you can pick it up from their office. YOUR ORDER WILL NOT BE SENT TO YOUR HOUSE UNLESS YOU PAY FOR SHIPPING. Items that you want to be sent to an APO/personal address must have shipping paid for through the website. Go to the shipping drop down and choose the type of shipping you want to use. Please contact us if you have any questions.
For self-pickup our address is: 7385 Woody Creek Dr, Colorado Springs, CO 80911
Please call or text to set up a time to pick up your order (719-482-0076). You will be notified by email once your order is done and ready to be picked up.
We do accept returns for exchanges, but they must be unworn and not washed. If you accidently ordered the wrong size, you can bring your order back and we can exchange it for the correct size. Because we fulfill orders as they come in, we can’t accept returns if you change your mind once we have completed your order. You do have a window after you’ve ordered, and before we complete it to cancel your order if you’ve changed your mind.
If we made a mistake on your order, or there’s a garment imperfection that we didn’t catch, please let us know and we will correct it.